Return Policy

At ROYAL, we always aim to provide you with high-quality products. However, if you receive a damaged or defective product, you can request a return within 7 days of receiving your order.

1. Damaged Products

If your product arrives damaged or defective, please contact us within 7 days of receiving the order. After verification, we will arrange a return or replacement as applicable.

2. Return Conditions

To be eligible for a return:

The product must be damaged or defective.
The return request must be made within 7 days of delivery.
The product should be returned in its original condition and packaging where possible.
Customers may be required to provide clear photos or videos showing the damage.

3. Non-Returnable Items

Products that are damaged due to customer misuse, improper handling, washing, or normal wear and tear may not be eligible for return.

4. Return Process

To request a return, contact us with your order number and details of the damage. Our team will review your request and guide you through the return process.

5. Refund / Replacement

Once the returned product is received and inspected, we will inform you whether your request is approved. Depending on availability and your preference, we may provide a replacement or refund.